Company Overview
- A membership services club with operations in Japan and in Singapore
- Japanese company
It provides concierge service via phone/website where the members can book hotel/restaurant and purchase gifts.
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Job Description
We are currently looking for a customer service executive to serve customers by providing product and service information; resolving product and service problems.
- Handle customers enquiries in courteous and professional manner.
- Identify and assess customers’ needs to achieve satisfaction.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Ensure payment condition and follow up.
- Greet customers warmly and ascertain problem or reason for calling.
- Work with customer service manager to ensure proper customer service is being delivered.
- Manage customer database.
- Other ad hoc work.
Requirements
Our client needs someone with the following skills:
- Have at least 1-2 years in a customer service experience.
- Excellent written and verbal communication skill.
- Customer orientation and ability to adapt/respond to different types of characters.