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Location: Singapore
Salary: Open
Industry: IT & Digital Media
Function: Internal IT

Company Overview

- Leading IT Support Company
- On-site Project IT Engineer with relevant experience of at least 2 years

Our Client provides new IT technology with better support and speedy and high quality services and also professional support for IT hardware and IT network infrastructure.

Job Description

We are currently looking for a IT Help Desk Engineer to:
- To operate the help desk and provide 1st Level IT support relating of IT Hardware and software via Telephone, Email, Remote and walk in users.
- Telephone, Email and Remote support for Desktop (Windows, Mac OS), Notebook (Windows , Mac OS ), Tablet , Printer, peripheral and IT Network device such as Router , switch , Wifi AP, Firewall.
- Create / Close for support ticket using support ticketing system.
- To escalate calls to Level 2 IT support engineer.
- Coordinate with vendor on the repair / Maintenance of computer equipment.
- Help to computer setup and repair in repair center.

Requirements

Our client needs someone with the following skills:
- 2 year working experience in IT support environment or also fresh graduates are welcome.
- Possess a pro-active attitude towards customers and good working attitude.