Company Overview
- 外資系IT企業
- 英語力が活かせるCustomer Success Manager 募集
マーケティング関連のソフトウェアプラットフォームを提供する企業です。
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Job Description
【業務内容】
下記がご担当いただく業務内容となります。
• As a Customer Success Manager on our APAC Customer Success Team, you will work with a large, varied group of Our Customers to ensure their inbound sales & marketing success.
• Become an expert in inbound sales and marketing. Serve as a highly knowledgeable point of contact for Our suite of products and the inbound marketing methodology.
• Provide a world class service experience to Our customers through timely and succinct communication via phone and email.
• Coach Our customers on Our products, through online presentations and demonstrations.
• Drive Our product adoption and implementation to support account retention and renewal.
• Understand customers goals and align them with the necessary resources to achieve them.
• Independently and successfully manage a high volume of task execution, financial management and issues or escalation cases.
• Help surface good fit leads to sales by driving value in every conversation.
• Determine and manage Our customer escalations with management.
Requirements
【要件】
下記要件を満たしている方を募集します。
＊Account management experience, client facing experience.
＊Proficient in business Japanese and English (verbal and written) for internal and client communications.
＊Smart and business savvy with consultative, problem solving, and escalation resolution skills.
＊Digital marketing related experience.
Additional Information
【給与】
SGD6000~7000/month + 会社個人実績ボーナス