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Location City
Job number JO-181119-175705

Company overview

- 外資系IT企業
- 英語力が活かせるCustomer Success Manager 募集


Job description


• As a Customer Success Manager on our APAC Customer Success Team, you will work with a large, varied group of Our Customers to ensure their inbound sales & marketing success.
• Become an expert in inbound sales and marketing. Serve as a highly knowledgeable point of contact for Our suite of products and the inbound marketing methodology.
• Provide a world class service experience to Our customers through timely and succinct communication via phone and email.
• Coach Our customers on Our products, through online presentations and demonstrations.
• Drive Our product adoption and implementation to support account retention and renewal.
• Understand customers goals and align them with the necessary resources to achieve them.
• Independently and successfully manage a high volume of task execution, financial management and issues or escalation cases.
• Help surface good fit leads to sales by driving value in every conversation.
• Determine and manage Our customer escalations with management.



*Account management experience, client facing experience.
*Proficient in business Japanese and English (verbal and written) for internal and client communications.
*Smart and business savvy with consultative, problem solving, and escalation resolution skills.
*Digital marketing related experience.

Additional information

SGD6000~7000/month + 会社個人実績ボーナス