Location Singapore - East
Industry Business Process Outsourcing (BPO) > Outsourcing
Job functions Healthcare R & D > QA/QC
Business Operations > Customer Service/Customer Support/Call Center
Job number JO-181205-176797

Company overview

Customer Experience Officer募集

Job description



•Partners closely with client’s internal teams to ensure that decisions made by Vendor’s staff are being regularly audited for accuracy and that performance feedback is being shared with responsible teams.
•Excellent analytical abilities as demonstrated by gathering, analyzing and delivering information in both verbal and written formats.
•Ability to provide balanced coaching and feedback to develop employees/agents.
•Ability to conduct skills gap analysis and provide actionable feedback to training team.
•Handle client customer satisfaction and feedback management through weekly scrubbing of survey results and calling clients to understand their rating of the Marketing Expert
•Clearly demonstrated passion for ensuring the success of company culture of excellence and commitment to quality.
•Drive accountability with team leads and their teams to meet QA performance goals and ensure program standards are met on a week-over-week basis. This includes:
・Ensuring timely completion of weekly quality audits
・Regular attendance to Bi-weekly calibration sessions
・Regular coaching sessions with the Marketing Experts to share strengths and weaknesses based on Quality Audits



・Self-driven, Customer Creed Mindset

•Minimum Diploma Holder with strong proficiency in English, Korean and Japanese.
•Preferably 1 year of experience in quality assurance role in an inbound contact centre environment.
•Open to consider candidates with coaching experience.
•Has strong communication skills with all levels of management.
•Proficiency in multi-tasking and prioritization.
•Excellent analytical abilities as demonstrated by gathering, analyzing and delivering information in both verbal and written formats.

Additional information

~SGD6500/month +ボーナス

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