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Location Singapore - City
Industry Manufacturing/Engineering/Industrial > Automotive/Transport Parts
Job functions Business Operations > Customer Service/Customer Support/Call Center
Job number JO-190110-180141

Company overview

Our client is a Japanese Leading manufacturer.

Job description

We are currently looking for a Customer Service Manager to:
• As a part of Sales department, you will work with a large, varied group of Our Customers to ensure their inbound sales & marketing success.
• Head the entire Customer service operation and a team of 5-6 people starting from orders to delivery. This position reports to GM of Sales team.
• Provide a world class service experience to the customers through timely and succinct communication via phone and email. Focus mostly on Singapore clients first.
• Understand customer’s goals and align them with the necessary resources to achieve them.
• Independently and successfully manage a high volume of task execution, management and issues or escalation cases.
• Determine and manage Our customer escalations with management.

Requirements

Our client needs someone with the following skills:

• Minimum 8-10 years’ experience of Customer Service Management experience.
• Prefer from electric consumer or FMCG or electronics manufacturer or Trading company.
• Team and leadership skills with meticulous nature.
• Should be good in Ms office and reporting skills.