Company Overview
Our client is a manufacturer high quality electric / electronic connectors.
Reporting to the Office Manager, the Inside Sales Operations is responsible for managing the tactical responsibilities of the HRS Inside Sales function. Oversee workflow and processes including the preparation of reports, charts, and other statistical data. Initiate and track Quotation/Sample submission to completion. Resolve complex customer requests. Ultimately responsible for ensuring that customer service support and sales administration is provided to the highest level of customer satisfaction.
Job Description
We are currently looking for a Inside Sales Operations to:
1. Inside Sales support Quotation, Samples / Data submission/Web Enquiry, Material Declaration support.
2. Work closely with sales team to continuously improve efficiency and reduce transactional errors.
3. Organize, update and maintain project reporting file per current Business Plan.
4. Review and process request from customers/distributors and follow-up with Sales team.
5. Monitor and follow up on quotes and each inquiries with initiatives.
6. Provide back-up to Sales team & Sales Coordinators and quoting responsibilities.
7. Learn to navigate through all customer portals to understand their nature.
8. Responsible for keeping all ISO sales documents and procedures up to date.
9. Administer and maintain pricing program in confidentiality.
10. Track projects till finalization after quote and sample submission.
11. Respond emails proactively accordingly.
12. Other general administration duties.
Requirements
Our client needs someone with the following skills:
1. Minimum high school, ITE or Diploma with a minimum of 3 years’ experience within a similar environment.
2. Proficient in the use of Microsoft Outlook, Word, Excel.
3. Excellent Customer Service skills and Inside Sales experience
4. Excellent verbal, written and presentation communication skills in English
5. Excellent knowledge of Microsoft Excel
6. Basic understanding of the Electronic component industry ( if preferred)
PHYSICAL CONDITIONS
Able to work in normal office environment, manage heavy filing, packing samples.