Technical Service Engineer - Chemicals (Based in South Korea)

Our client is an MNC Chemical Manufacturing company that is expanding across the region.

Purpose: The purpose of the job is to provide and maintain the quality assurance of all the products and technical support by ensuring customer satisfaction and sustaining existing businesses. To seek opportunities to expand the business and to support sales team with technical documents.

Responsibilities:
To communicate with customer on treatment program updates and activities.
Required to understand plant operations for program review/ application and analyze plant data.
To liaise with internal and external departments for stock management and laboratory analysis.
Training customers or distributors on chemical treatment program philosophies through webinars, presentation and seminars.
To plan and identifies routine control improvement areas and ensures corrective action.
To perform root cause analysis of customer complaints and provide troubleshooting reports.
Work towards improvement of treatment programs and new opportunities with sales team.
Creating proposals for potential accounts, do presentation when necessary, laboratory reports and troubleshooting documentation.
Forecasting chemical requirement of existing customers and potential customers.
Preparing daily, weekly, monthly, quarterly and yearly operations and laboratory reports for customer whenever required.
To provide weekly and monthly reports to reporting manager.

Degree in Chemical Engineering
A minimum of 2 - 5 years of relevant working experience in technical knowledge in application engineering / sales / sales support within Petrochemical or Chemical industry.
Demonstrates an independent, self-motivated and entrepreneural work personally.
Able to travel on a regular basis domestically to maintain current business and open business opportunities.
Results-oriented, and able to work effectively to achieve targets.
As the position is based in Korea and will handle local customers, ability to communicate effectively in Korean and English languages are required.