Customer Service Coordinator (Air-export/import)

Our client is one of the glowing Japanese logistics companies, looking for a Customer Service Coordinator to join their office located in Changi Area.

We are currently looking for a　Customer Service Coordinator (Air-export/import)　to:

- Ensure close and prompt action on customers’ shipment arrangements and requirements.
- Co-coordinating and liaising closely with Airlines, Departments, Overseas Agents / Offices and Service Providers on shipment movement.
- Continuously seek alternative solutions or value-add processes to enhance the ongoing services to the Customers.
- Preparing of Standard Operating Procedures (SOPs) and / or Service Reports according to Customer’s shipment processes and requirements.
- Ensure Work processes on Customer’s shipment handling requirements are administered and kept up to date.

Our client needs someone with the following skills:

- Min GCE ‘N’ / ‘O’ Level.
- IT Savvy and Good command of English for internal and client communication.
- Some relevant experience preferred.
- Training will be provided for those without experience.
- Possess good customer service & coordination skills.
- Fast worker with initiatives & positive working attitude.
- Preferably those who are able to start work within short notice.
- Preferably those residing in the east.
- Willing to work late and during Public Holidays.
- Willing to work on Alternate Saturdays (4 hours, 8:30am – 1230pm).