Company Overview
-外資系プラットフォーム企業にてカスタマーサービス募集
-多国籍の環境/シティ勤務、上司への報告や社内研修など全て英語になりますので、
英語が流暢に話せる、理解できる方を募集しております。
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This job has been closed. You will find bellow the job description as a reminder. It is not possible to apply anymore.
Job Description
【業務内容】
下記がご担当いただく業務内容となります。
* Work with our global User Satisfaction team to ensure the best possible service for our travelers at all times.
* Develop and deliver ongoing coaching and training to ensure a consistent voice and quality across the User Satisfaction function.
* Take ownership of individual user problems from start to finish, liaising with our partners and internal stakeholders to ensure positive outcomes and delight our users.
* Proactively work to solve recurring user problems by working closely with commercial and technical areas of the business
* Be an evangelist for the voice of the customer internally.
* Help improve processes and reduce waste wherever possible.
* Maintain and continuously improve our on-site Help pages.
Requirements
【要件】
下記要件を満たしている方を募集します。
*Online Customer Service/ User Satisfaction experience, preferably in an online or travel environment.
*Fluency in Japanese to be able to communicate to our Japanese local users.
*A passion for outstanding customer service, along with a history of success delivering excellent customer service via email and social channels.
*Exceptional people skills; ability to influence, inspire and convey ideas.
*Strong coaching and development skills.
*Outstanding written English ability and complaint handling skills.
*Great organisational and communication skills.
*Ability to adeptly handle difficult situations in writing, balancing multiple stakeholder interests.
*Excellent judgement and awareness in difficult circumstances.
*Comfortable handling data and making data-driven decisions.
*Strong user, product, commercial and growth awareness.
*Attention to detail and commitment to perfection in your work.
*An ability to multi-task across a variety of business areas.
*Experience with online web applications and tools; experience of Zendesk or JIRA a plus.
*Excellent written and spoken English, any other languages helpful.
*Passion for helping others and a positive outlook in challenging situations.
*Fast learner and enthusiasm for absorbing new concepts and processes with a flexible and adaptable approach.
*Positive approach to work and to continuous improvement.
Additional Information
【給与】
SGD4590－5600ドル＋業績賞与
※ご経験による