Company overview

Our client is a global intermodal logistics service provider.

Job description

The main focus of this role is to lead the Customer service team for Sea freight and liaise with customers on the standard operating procedures. Meet up with clients on project/special matters and prepare customer key performance index reports. First point of escalation contact for customer and assist in implementing corrective actions and preventive measures for immediate service recovery. Work with Ocean carriers for bookings/uplift upon escalation from team and attend to freight management and rates negotiation. Liaise with overseas agents on the various requirements and rates. Review the profit & loss of product desk and analyze job file purchasing and raise concern to pricing team. Joint sales visit to resolved operations issue when necessary


• Minimum 7 years’ of relevant functional experience in sea freight industry ideally in a similar customer service environment
• Excellent communication and interpersonal skills, crisis management resolution critical.
• DGR trained ideal, ability to identify, understand and resolve customer needs, couple with the ability to manage large teams
• Proficient with Customer Service Process (end-to-end) and proven ability to up-skill capabilities of the team

Need Help?

Let us take a look at your profile and give you extra advice.
Send us your CV

Job application

You are about to apply to the following job: Customer Service Manager (Freight) . Applying a job is not a commitment, it gives us the authorization to show your CV to the employer

Upload from Computer

Full Name
Company and title


i18n: If This Is Not You i18n: Go To Linkedin i18n: And Log In With Your Credentials.

Application confirmed!
Thank you for applying! We shall be in touch with you.

Jobs you might be interested in