* Proactively manage and monitor global/domestic customer network performance for 24x7 to meet customers' Service Level expectations
* Use AT&T standardized tool to isolate/diagnose network faults
* Drive to problem resolution and search for root cause
* To effectively manage service providers and device vendors
* Communicate frequently with internal/external customers/teams via phone/email/Q/web tools (e.g. Fault reporting, notification and escalation)
* Work with various teams to meet the customer focused targets
*CCNA Routing and Switching or equivalent
*Knowledge of and the ability to configure, diagnose, and use installed networks/communications devices such as routers, switches, and load balancers.
*Knowledge of business concepts, tools and techniques and ability to operate with a business mindset that complements one's functional specialty and keeps it in a business context
*Independent, self-driven, highly customer focused and has desire to learn about Network and new technologies
*Good understanding of network protocols such as TCP/IP, SNMP and VOIP.
*Self-driven, able to persists in the face of obstacles, willing to lead and drive the innovative ideas
*A strong team player who seeks a long-term career in this position
*An active listener who is warm, friendly and has a great telephone voice.
*English and Japanese language: Strong written and verbal communication skills including Japanese Polite expressions(Keigo). If the applicant is a non-Japanese native speaker, "Japanese Language Proficiency Test", Level N1 certificate is required.
*Be able to work on rotating shifts (12 hours).
*CCNP Routing and Switching
*Extensive experience in managing WAN/LAN networks and routers/servers, SD-WAN
*Strong technical knowledge of telecommunication products and services (e.g. Leased line, Ethernet, MPLS, VPN, Broadband and ISDN)
*Call center experience for corporate customers
12-Hours RotatingDay : 0800 - 2000
Night : 2000 - 08008-day cycle: 2 days, 2 off, 2 nights, 2 off
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