Company Overview
Our client is a Japanese firm involved in domestic and international sales of playing cards, puzzles, and other game cards. They are looking for an Senior IT Support Executive at their Singapore Office located in Jurong West area..
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Job Description
* Manage service request and incident management processes to meet IT service quality SLAs
* Manage problem management process to ensure root cause analysis and problem resolution workflow are executed when required
* Ensure standard ITIL based service delivery processes are implemented for IT services to be fit for use and fit for business
* Support and manage end user devices (Desktop, Laptop, Printers, Smart phone)
* Deployment and Configuration of PC hardware and Software
* Perform other duties and responsibilities as assigned
Requirements
*Diploma / Degree in Information Technology or its equivalent
*At least 4 years of relevant working experience in helpdesk or onsite support with customer service oriented approach
*Prior experience in MNCs will be highly regarded