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Location: Singapore
Salary: Open
Industry: Financial Services
Sub-industry: Insurance
Function: Financial Services

Job Description

Overview:

RGF has been approached by a well-established General Insurance company who have presence in more than 40 countries globally to source for an experienced Section Head covering Motor policy processing to join their team in Singapore.

The Role:

* Manage and lead Section operations

* Ensure that documents are processed within stipulated timelines set in the department quality objectives through effective work allocation system

* Ensure that quality of work is maintained and proper operational procedures are adhered to

* Coach, mentor and engage team members to ensure team members' employee engagement levels are maintained as per targets set

* Liaise with other Depts on issues, new initiatives and implement initiatives/changes within the Section

* Conduct regular dialogue with BUs to achieve internal customer satisfaction and smooth working relationships and processes

* Handle and resolve issues escalated by Section team members

* Investigate and manage complaints received for the Section

* Perform process improvements in relation to the Section's work processes

* Coordinate and/or handle user acceptance testing of system enhancements

* Undertake any other duties as may be assigned

The Requirements:

* At least 8 years' experience in the industry in a policy processing (Motor) operations role

* At least 5 years' experience in leading a processing team

* Knowledge of various classes of general insurance business

* Knowledge of insurance processing systems

* Operations management

* Change management

* People management

* Process improvement