Company Overview
Our client is one of the growing MNC into packaging based in the US. They are looking for Regional Service Coordinator to join their expanding team to support business into Japan market.
We are sorry!
This job has been closed. You will find bellow the job description as a reminder. It is not possible to apply anymore.
Job Description
* Reports to Regional Service Manager
* Responsible for the day to day service delivery within the region
* Familiar with all NX customers, their service status as well as overall business within the region (direct and indirect)
* Interfaces with Kodak and dealers on a daily basis to know all current activity
* Monitors performance, escalates non-performance, gathers information for periodic reviews with customers/dealers to assess performance and create performance plans
* Answers internal and external questions regarding service delivery
* Maintains customer configurations - plans and coordinates field change orders and upgrades (direct and indirect)
* Maintains summary of trained personnel, coordinates training programs and escalates issues with direct/indirect training of personnel
* Fully competent in-service contract status and generation - assists sales and service personnel with contracts.
* Fully functional in internal systems (SAP, Kadence, MMIS, SFDC, KV)
* Provides feedback on a WW basis to improve service delivery including voice of the customer.
* Provides backup support to the customer care organization - fully capable of fulfilling the customer care specialist and manager position on an as-needed basis to support vacation/absence/overflow work
Requirements
*Min 5 years of customer service experience
*Excellent interpersonal skills
*Knowledge of SAP
*Flexibility in daily work assignment
*Japanese communication skill is an advantage to liaise with customers in Japan