Company overview

Leading international telecommunication provider. The company operates through four segments: Personal Services, Value Services, Business Services, and Global Services

Job description

* Manage and support on hardware and software components pertaining to a Network infrastructure, including operating systems, routers, switches, firewall, wireless etc.

* Standby work might be required (24/7)

■IT Knowledge
* WAN and LAN technologies
* Routers and routing protocols
* Layer 2 and 3 LAN switches
* General and Next-Gen firewalls
* On-prem / Cloud based wireless controller and access points
* Unified communication & IP telephony (Plus)
* Cloud - Azure and AWS networking

■Administrative Support
* Routing protocols
* LAN switching Bridge ID, STP, LACP, Vlan and Vlan routing
* Wireless access and authentication
* Firewall rules and policies
* Configuration backup and documentation
* Monitoring and analysis

■Technical Support
* Call response and support within service level agreement
* Incident / problem troubleshooting, fault clarification and isolation
* Provide workaround and/or resolution
* Communication and reporting
* Vulnerability / security update and firmware patch
* Firmware upgrade
* Diploma in any IT related disciplines

Requirements

*3-5 years of network infrastructure experience
*Good communication, interpersonal and problem-solving skills, with customer friendly attitude and ability to work in a team environment

■IT Knowledge
*WAN and LAN technologies
*Routers and routing protocols
*Layer 2 and 3 LAN switches
*General and Next-Gen firewalls
*On-prem / Cloud based wireless controller and access points
*Unified communication & IP telephony (Plus)
*Cloud - Azure and AWS networking

■Administrative Support
*Routing protocols
*LAN switching Bridge ID, STP, LACP, Vlan and Vlan routing
*Wireless access and authentication
*Firewall rules and policies
*Configuration backup and documentation
*Monitoring and analysis

■Technical Support
*Call response and support within service level agreement
*Incident / problem troubleshooting, fault clarification and isolation
*Provide workaround and/or resolution
*Communication and reporting
*Vulnerability / security update and firmware patch
*Firmware upgrade
*Diploma in any IT related disciplines

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