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With their technologies such as AI(artificial intelligence)and expertise that they have cultivated over the years in communications overall, they provides the best means of converting necessary information into optimal formats as well as expediting its distribution and sharing.
* Lead and manage the Professional Service team comprising of solutions architect, implementation specialist, developers, quality assurance, helpdesk and support specialists.
* Accountable for the software and professional services revenue and billing
* Accountable for the end to end design, implementation and support of all the software solutions
* Accountable for the customer satisfaction of our solution and services provided.
* Accountable for the overall employee satisfaction and enablement.
* Accountable to hire, develop and retain a highly skilled and professional technical team
* Responsible to deliver the software and professional services revenue, margin and profitability
* Responsible for all technical pre-sales activities such as demo, proof of concept, technical presentation, solution design etc to support sales in the pursuit of new opportunity's or existing change request.
* Responsible for the end to end project lifecycle of development, implementation, testing, quality assurance, user acceptance and project signoff of all software projects
* Responsible for the helpdesk and technical support to ensure service level commitment and quality customer satisfaction.
* Responsible to innovate, explore and developed new solutions to drive for new business and growth
* Responsible to engage and manage c-level customer relationship to support sales in all deal pursuit
* Responsible to evaluate and recommend new software portfolio to support the revenue growth of the organisation
* Responsible to lead technical conversation and workshop with customer as a trusted advisor
* Responsible to be the technology and solution keynote speaker representing in both internal and external events
* Responsible to ensure a highly engaged, motivated and satisfied team of professional services members to service both internal and external stakeholders
* Responsible for the quality and accuracy of the weekly project status and outlook cadence
*Min Bachelor's Degree in Computer Science, IT, Software engineering, or an associated discipline
*Min 10 years of experience in the IT industry
*Min 5 years of experience leading an IT professional services organization with people management responsibilities
*Leadership and management qualifications
*Technical and product certifications
Salary： Around $9K with transport allowance at $585 and target 2 months variable bonus.