Job Description
Our Client:
Our Client is a leading Multinational Tech company which specializes in internet -related services and products.
The Customer Success Team helps customers transform their IT organisations to build and operate modern, cloud native applications using the company's Cloud's products and services.
The Responsibilities:
* You will be a trusted advisor to the company's largest customers by enabling them to use the company's cloud products to achieve business objectives
* Lead the successful adoption and onboarding of Cloud platform at leading organisations, and help the customers realize the business value of the company's partnership and offerings
* Develop strategic relationships with key stakeholders (C-Suite & Senior IT team) to deeply understand a cutomer's business and develop strategic roadmaps
* Partner and collaborate with other customer-facing organisations in Cloud to develop successful account stratergies and plans that direct company's resources to maximize retension and expansion within assigned accounts
* Leverage data and insights to drive key customer success activities and best practices at our largest customers
The Requirements:
* Mandatory Degree or equivalent experience
* At least 3+ years of customer facing experience, interfacing with executives and helping drive complex large scale customer transformation programs
* Fluency in English and Mandarin (business level proficiency - Written & verbal) since the candidate needs to liaise with chinese stakeholders
* Excellent communicator who has experience or the ability to close a sale. Passionate about technology and with strong technical acumen
* Strong experience with program management , technology implementation , strategy development and customer advocacy
* Able to identify key customer patterns and best practices in order to develop repeatable stratergies for customer growth