Job Description
Our Client:
Our client is one of the largest travel retailer in the world and leading the market with innovation and excellent customer service. As a first stepper of the business, they have successfully made headway into overseas market as well.
The Resposibilities:
* Customer Care
* Ensure Customer Ecommerce Order are fulfilled timely and accurately
* Liaison between CAG and frontline staff to ensure satisfaction from goods order to goods delivery to 3PL
* Arrange and monitor of goods collections and delivery
* Any other ad-hoc assignments assigned by Manager
* Customer Service
* Built and maintain strong partner with CAG Customer Service Centre team
* Daily updates with CAG Customer Service Centre Team
* Attend to enquiries, complaints and feedback
* Interacting with Customers and stakeholders to make sure that customer service solutions are delivered on a timely manner
* Perform post-case administration for future references and records
The Requirements:
* Able to communicate in English / Chinese to communicate with English / Chinese speaking vendors, customers and travelers
* At least 1 -2 years relevant experience in providing excellent customer service
* Able to start within short notice preferred