We are sorry!

This job has been closed. You will find bellow the job description as a reminder. It is not possible to apply anymore.

Location: Overseas
Salary: Open
Industry: IT & Digital Media
Sub-industry: E-commerce
Function: Technology

Job Description

E-Commerce Consulting Manager - Technology Solution & Consulting Firm
Permanent, Kuala Lumpur

* A leading global technology solution firm.

* Strong process solution offerings to global firms.

* Solid emphasis on operational excellence.

About our client:

Our client is a leading technology solution & consulting firm globally. They come with major presence in Asia serving multiple Asian geographies. Armed with more than 40 years of experience in the market, they invest in talent and people to continue being the leader in what they do. One of their strategy in Asia is to excel their foothold in Southeast Asia. They are now looking for an experienced professional in E-Commerce Consulting to be as a Manager.

Job Description:

As a Consulting Manager E-Commerce, you will be responsible on assisting clients on having and pursuing the right strategy for e-commerce. This role will make an impact for the clients the moment after they choose e-commerce for selling their products; you will be responsible in guiding them in traversing the market. You will be in position to advise them on solid and informed business decisions and the go-to market systems. This role requires you to keep yourself informed on the latest industry development of each clients, ensuring market trends and intelligence are well exploited to provide added-value to them. This role is reporting to the General Manager of the team, and you will manage a team of about 10+.

Key responsibilities will include but are not limited to:

* Manage the end-to-end daily activities of client brand webstore.

* Handling the webstore development on e-commerce channels. You will ensure that clients will have great hosting experience to protect their credibility, ensure that the webstore is maintained for consistent delivery performance, ensuring effective payment options, market localization, and delivering mobile development solutions.

* Partner effectively to increase and grow client's sales pipeline and its conversion.

* Managing the overall e-commerce strategies, e.g. market strategy, international cross border e-commerce, omnichannel, and branding.

* Managing a good working relationship with each client for store operations and marketing campaigns; including on business decisions, supply chain management, digital marketing, and brand campaign.

* Managing the entire end-to-end e-commerce sales channel and produce periodic report and analysis for client to review and take actionable improvement from.

* Along with the KAM, producing solid and well-founded strategies and digital marketing campaign for existing clients as well as to entice new potential clients.

* Assisting clients in managing their customer care solutions and services, ensuring they are experiencing a great service on their complex all-round, manual and automated, processes.

* Handling stakeholder communication management, both internally and externally for order fulfillment processing.

* Handling the periodic reporting for improvements, including in managing the sales reports and supply chain reports.

The Successful Applicant

We invite an experienced E-Commerce consultant, advisor, expert to join this established firm, with a keen eye for improvement and making impact regionally. To be successful you must come with:

* Ability to be upfront, straight forward, and grit personality to drive team members.

* Ideally 5+ years of solid successful track record of handling webstore/e-commerce channel locally.

* Ideally 5+ years of experience in key account development, and in webstore/e-commerce channel operations (B2B, C2C, mobile, social).

* Strong knowledge and actual know-how in handling customers and partners above all.

* Able to lead by example to strive in the local marketplace, preferably with key connections in local marketplace and channels.

* Grit to resolve client's problems with strong sense of the latest e-commerce technologies.

* An entrepreneurial spirit that is flexible, experimental, and resourceful

* Modern, energetic, self-starter, display initiative and proposes pragmatic new ideas / approaches

What's on Offer

Our client offers an amazing opportunity for you to join an established company that invests in the success of their people. They recruit passionate people, endorse an inclusive work place, and they strive to be a great company to do business with. They stand firm with their Values and how they engage their surroundings: value creation, integrity, responsibility, free speech, and toleration-we encourage one another to take initiative and to challenge the status quo.They are a company who prepare individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.