Job Description
Our Client:
Our client is one of the top leading retail companies with Headquarters in Japan. Their pillar brand has 2,250 stores in 25 countries and regions, is the world's third-largest manufacturer and retailer of private-label apparel and their office in Singapore is looking for an E-Commerce - Assistant Manager, IT.
The Responsibilities:
* Our Singapore E-commerce platform/Upcoming WMS system implementation and support Systems: Commerce Platform (Micro service component aggregated)
* Backend process design of EC and Business requirements realization to the systems working with business users.
* Product delivery management support working with 3PL, headquarter members, local business members.
* The preparation sharing the local business events (like a BLACK FRIDAY or the date starting to sell the special item) with global headquarters (GHQ) team to maintain the system operation safety.
* Quick action in case of any production issue, lead up to resolving the issue with the coordination with Business, local IT and GHQ IT.
* Define, evaluate and coordinate on features enhancement and third party integrations to ensure all systems are functioning well.
* Work closely with local and international application vendors. This includes vetting the invoices as per project requirements/scope
* Work closely with regional E-commerce team to provide an ASEAN voice and identity
Backend Process design:
* Gathering/Clarifying business needs and requirements supporting business members.
* Backend process design with business users/HQ members which is aligning with Global platform principle.
* Pursuing thoroughly essential value to build a customer centric platform.
* Order management system understanding including O2O concept.
Product Delivery management:
* Monitor the performances of the OMS and Front end system, resolve production issues, work with vendors on quality of support and continuously improving SLAs.
* Existing E-commerce platform maintenance and maintain system health
* Provide functional guidance and technical support to the Ecommerce team regarding fulfillment and inventory management.
* Support handling upcoming warehouse system projects as required by working with HQ members.
* Manage the technical issues list to resolution, using outsourced development resources. Log code changes, manage testing with vendors before UAT.
* Coordinate and escalate as needed within the cross functional IT organization.
* Provide off hour support during peak business activity period and during peak times for the Digital Teams (i.e. Holidays, special events, store opening)
Documentation:
* Document all projects, processes and technical configurations extensively.
* Maintain the Business Application incidents and change log.
* Ensure communication with other IT areas : SCM, Infrastructure and CRM, application development teams
The Requirements:
* Degree in Computer Science, Management Information Systems or related disciplines
* 5 years of progressively increasing responsibilities within the Ecommerce and Digital systems (CRM, ecommerce Platforms, Digital Marketing) space
* Proven Experience in working independently and across boundaries (departments, cross country, with GHQ)
* Project Management experience; especially in E-commerce or Logistics fields
* Japanese language (read/write) to liaise with native Japanese speaking stakeholders in Japan/ Retail Experience is a plus
* IT Skills: Integration of systems between E-commerce/Logistics, Backend Web Development, ERP and Supply Chain Systems, CRM, System and User Acceptance Tests, SDLC
Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.