Job Description
Our Client And The Role:
This is a 12 month contract role with our Client, an American telecommunications specializing in networking equipment and software services supplier.
The Responsibilities:
* Support the engineering of the company's network system solutions
* Implements upgrades of Company's Equipment on Customer's In-Service networks without impacting the services provided to the end user. Includes, yet is not limited to, Channel Adds, Node Insertions, Traffic Migrations, HW/SW Upgrades, Network Management installation and upgrades
* Plan, develop and execute on Customer modernization plans for evolving customer networks via custom methods of procedure
* Ensure proposed designs and/or solutions are technically viable and meet customer requirements
* Own the delivery of Network Engineering documentation for Customers via the Detailed Network Design service offering. Oversee partner personnel who may be delivering a portion or all of the engineering package
* Hold customer reviews and drive dry runs of custom methods or procedure prior to field execution
* Oversees and guides all field activity related to the execution of custom methods of procedure. Validates that the actions taken by the assigned field personnel are executed properly as per the steps detailed in the custom method of procedure
* Ensures the Customer's network is operating in a stable state as designed before, during and after Maintenance Window activities. Verifies that no additional alarms exist on the network subsequent to completion of procedure
* Performs network audits or diagnostics either as a stand-alone service or as a precursor to implementation of reconfiguration activities
* Acts as a consultant related to network design and reconfiguration methodology and implementation when requested
* Produces as-built documentation from redlines and maintains office records when that service is purchased
* Develops configuration as well as service-layer and infrastructure-layer provisioning engineering documentation for packet networking devices
* Design, lead and execute user acceptance testing (UAT) producing detailed test-plan's and acceptance criteria
* Carry out, and lead, customer funded, software validation testing. Develop detailed test-plan, entry and exit criteria, results analysis and agreed sign off criteria.
* Carry out, customer funded, solution validation testing including as appropriate 3rd party interoperability testing
The Requirements:
* A minimum of 5 years of working experience in a network support role, 2-3 of these years of which would be spent supporting large Optical networks on site and via phone
* Bachelor's Degree in engineering or related field or its equivalent
* Practical knowledge of L1/L2 technologies: Ethernet, DWDM, ROADM, OTN and NMS
* Must be able to support complex and high-profile customer base
* Working experience with traffic generators and network protocols analysis tools
* Strong customer management and customer service skills
* Expert customer-facing primary contact for advanced technical issues; be capable of addressing large majority of customer questions
* Strong problem-solving skills, applicable to large and complex network scenarios
* Excellent communication and presentation skills
Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.