Sales Manager

Our Client Service/Product: Freight forwarding

The Responsibilities:
・Act as a liaison between the business development team and marketing/social media personnel to ensure synergy in e-commerce strategies
・Establish and nurture strong relationships with e-commerce platforms and partners to drive growth and opportunities
・Serve as the primary point of contact for product and order inquiries, addressing customer or partner queries promptly and professionally
・Handle logistics-related inquiries to ensure efficient order delivery
・Provide exceptional after-sales support, including managing customer feedback and addressing complaints effectively
・Maintain and improve basic product descriptions to enhance product discoverability and consumer understanding
・Efficiently manage daily order processing, ensuring timely and accurate order fulfilment
・Oversee product listing and catalogue management, maintaining up-to-date product information
・Monitor and update inventory levels to prevent stockouts or overstock situations. Physical check might be needed from time to time
・Collaborate with relevant team and Client to implement website design changes and other non-product-related amendments as necessary
・Undertake various ad hoc tasks related to the business, such as meeting preparation and assisting in day-to-day operations

The Requirements:
・Possess Diploma or higher educational level, Major in Business Admin, Marketing or Supply Chain and Logistics management would be preferred
・Proven experience in e-commerce account management and business development
・Strong communication and relationship-building skills
・Ability to work effectively with cross-functional teams, particularly marketing and social media
・Customer-centric approach with a focus on providing outstanding post-sales support
・Proficiency with e-commerce platforms and tools
・Excellent organizational and multitasking abilities

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Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep. Our Client Service/Product: Freight forwarding