Key Account Manager - Freight Forwarding (Industrial)

The client is one of the world's leading players in Air and Ocean Freight Forwarding

 Manages relationship of a defined number of key customers and prospects within Engineering/ Manufacturing & Automotive/ Semicon industries. (Serves as primary contact for the customer to the organization to meet customer requirements)

 Ensures that Key Account activities are aligned with global/regional sector strategy

 Delivers the portfolio GP and volume growth targets by maintaining a healthy pipeline, good contractual performance and proactive business development

 Collects relevant customer information for the RFI/RFP/RFQ win plan

 Prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's)

 Coordinates with CRM's on account planning, customer enquiries, business reviews etc.

 Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues

 Consults CRMs and Sector Heads on potential solutions and best practices

Minimum Diploma / Degree in Logistics with more than 5 years of relevant working experience in a MNC environment.
Experienced in Account Management of Freight Forwarding or related international transportation services customers - managing SLA with SOP, Monthly Performance Reviews with customers
Experience serving industrial customers: Engineering, Manufacturing, Automotive, Semiconductors.
Proven track record in developing and growing business with assigned portfolio of customers through RFQ, customized solutions selling
Good understanding of sector trends in the freight forwarding industry, knowledge of applicable products (Air Freight / Ocean Freight) and business models
Ability to identify customer needs by gathering information and building long-term relationships through value creation
Well-developed communication and presentation skills