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Job number JO-200110-208981

Company overview

Our client, a US-based TV network MNC, is currently on a rapid expansion for their businesses within the APAC region. Due to its business expansion, they are now seeking for the right dynamic talents to join their establishing team for their regional markets as Customer Service Associate (Thai Speaking). You will be required to undertake the following activities mentioned in the job description.

Job description

* Establish positive customer relationships with existing/new customer for the Thailand market

* Provide customer resolution and follow-up on issues surface

* Handle enquiries and feedbacks through feedback channels

* Evaluating of information and interpretation of data for customer resolution

* Maintain and affirm long term relationship with customers and external stakeholders (eg, vendor management)

* Conduct research and to grasp information across multiple tools before responding to customers

* Working with cross functional team with the aim to provide best resolution presented to customers

* Correspond and communicate with Thai customers through emails, chats and calls

* Continuous review on current process improvement so as to improve overall customer experience

* Escalation of issues on non-resolving issues to 2nd tier CS management

Requirements

*Spoken & written Thai language is essential as you will be communicating with Thai native-speaking customers
*Strong reporting and presentation skills - ability to interpret data and put across convincing positions
*Strong communication, interpersonal, and problem-solving skills
*Ability to display professionalism when interacting with customers
*Strong time management and the ability to multi-task
*Knowledge in JIRA/bug reporting tool will be an added advantage
*Knowledge in CRM platforms - familiarity with Zandesk will be a plus

If you have a keen interest to kick-start a customer service career and is equipped with the required Thai-language ability, we strongly encourage you to apply for the position.

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