Job Description
About Our Client And The Role:
Our client, an international organization that provides system integration services to the Marine & Offshore industry is on the lookout for an experience Project Manager to join their Engineering team here in Singapore.
The responsibility of this position is to closely manage and work with Employers customers/partners and provide life cycle support of the submarine cable landing infrastructure and equipment.
The Responsibilities:
* Operations and Maintenance of submarine cable infrastructure and equipment with the remote support from the partners, NOC (Network Operations Center) and coordination with the suppliers and partners as needed
* Work closely with the customers, partners and suppliers on project implementation activities like participation in site survey, installation, testing and commissioning of submarine cable and terminal equipment and follow up regularly to get all activities completed on time
* Ensure that the customers obtain their relevant statutory permits in their respective countries for initial installation with regular follow-up and providing necessary support to them as well as coordination with the supplier
* Ownership and management of the customer experience and relationship management
* Submarine cable fault repair activities in coordination with cable ship, NOC, customers and other cable landing stations
* Understanding of terrestrial fiber-optic networks and its connectivity for backhaul and local loops
* Subject matter expert and point of contact for the customers regarding service delivery, service assurance and service management issues and for managing problems through to resolution
* Conduct periodic review meetings with customers/stakeholders and various vendors/providers to discuss about performance, issues and related action items
The Requirements:
* Degree/ Diploma in Engineering. (Electrical and Electronics)
* At least 5 years of relevant experience in submarine cable operations or submarine cable projects
* Knowledge of Fiber Cables handling and working experience on OTDR, COTDR, BER testers and fiber scope, etc
* Experience in handling customer service delivery, assurance or partnership management
* Well-developed analytical and problem-solving skills, with the ability to set priorities, recognize basic causes, and recommend problem solutions that meet the practical needs of the business
* Good communication skills (both written and verbal)
Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.