Location City
Job number JO-190612-193021

Company overview

Our client is a provides information technology (IT) services in Japan and internationally.

Job description

We are currently looking for a System Management Specialist to:

• Ability to solve problems based on existing documents and past inquiry log.
• Knowledge of application development or maintenance support for Package system.
• General knowledge of banking business such as deposit, cheque, remittance, loan, guarantee, forex, money market, swap, security, etc..) and accounting know-how.
• Ability to recognize priority issues and escalate accordingly to Management and concern person.
• Maintenance or development experiences of T24 Package System.

Requirements

Our client needs someone with the following skills:

• Help Desk Support work for customer's core banking system which is made by T24 Package System.
• Timely update of Help Desk Report (Inquiry log) and distribute it to users in weekly basis• Attend to Inquiry / Notice of system incidents and perform initial investigations including but not limited to past inquiry log, system procedure and maintenance documents.
• Timely dispatch and escalate to the designated Tier 2 Support.
• To keep track of issues and to bridge communications between users / system operators and maintenance members in Japan.

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