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Technical product specialist for specific models of our products for AP region as well as support local market (SG). He shall function as 2nd level support for both the AP region and local market and also primary trainer and management for products of responsibility, i.e. Hematology, clinical Flow Cytometry, Hemostasis, Immunology, Chemistry, Laboratory Automation Solutions, etc.
1.
Conducting Training within SAP office or oversea for affiliates and business partners' support team.
2.
Preparation/update of training materials and necessary guides for products for responsibility.
3.
2nd level technical support to the AP region support team and local (SG) market.
4.
Able to support local (Singapore market) if needed.
5.
Guiding and mentoring new engineers.
6.
Be the key contact person for products of responsibility between Sysmex Asia Pacific and its head office in Japan and other regional headquarters in Germany or USA and OEM Vendors on technical matters for his primary products.
7.
Creating actions/ideas
Minimum Education Required :
Diploma or Degree or equivalent in Biomedical / Mechatronic / Electronics Engineering.
Minimum Experience Required :
5 years working experience in IVD market
Skills and Knowledge Required :
Microsoft office, Microsoft Visio, good communication skills.
Attitude Required :
Maintains at all times the highest standards of professional and personal conduct when interacting with internal external customers.
Knowledge Desired but not Essential :
Experience in handling IVD products eg Hematology, Clinical Flow Cytometry, Hemostasis, Immunology, Chemistry and Laboratory Automation Products and associated IT software.
Travel Requirement :
30% or less.
Others :
Customer focused.